Refund and Returns Policy




We appreciate that your time is valuable and we will always do out best to run to schedule and minimise delays, while providing the utmost care for all our patients.

Prior to booking, we ask that you take a moment to review our policy for cancellation and refunds: 



– We require at least 24 hours notice to be given for any appointment cancellation.

– If you cancel your appointment after the valid cancellation period (less than 24 hours), you will be charged $50 cancellation fee.

– We do not offer refunds for change of mind.

– Full payment must be made at the time of booking on any promotional offers.

– We require a deposit for all treatments.

– Deposits are non-refundable.

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: {physical address}.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping returns


To return your product, you should mail your product to: 404-406 Huntingdale Road, Mount Waverly, VIC 3149 .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Need help?

Contact us at for questions related to refunds and returns.